FAQS (FREQUENTLY ASKED QUESTIONS) 

Tangles and Beyond will be out of stock until the next drop date (Alternating Thursdays at 7 pm CST).  Please see FAQs below to see if your question is answered there. If not, then expect a personal response within 24-48 hours if you decide to email me! I am sorry I can't respond to every inquiry personally but please look below and your answer may be there! PLEASE GIVE ME AT LEAST 24 HOURS TO RESPOND.
 
My Whipped Shampoo/Lather Melted! What now?

If your whipped items arrives hardened, it has likely been exposed to heat, melted, then cooled to a hardened state. To fix this, melt the items completely down in a microwave. Allow the item to cool to 125 degrees, then rewhip with a hand mixer until it becomes a creamy texture similar to whipped cream. DO NOT whip if warmer than 125 degrees. The product should be smooth and soft enough to scoop out with your fingers. Scoop back into the jar & keep lid tightly closed when not in use.

All of your products are SOLD OUT. When will you have more in stock? We open up shop every Thursday at 7 pm CST.. We typically leave it open til Midnight, then ship your orders within the next 7-15 days! FRESH!

Where is my order?
You will receive a tracking number within 7-15 days of placing your order. Please be aware of this date to know when you should receive your order!  If you have not received an email by that date, please email custserv@tanglesandbeyond.com.

When is the next drop? 
The next drop will be announced on all social media networks so please be following @tanglesandbeyond on IG. It will also be announced by email, so join the mailing list via the website from the homepage.

I have signed up for your email list several times and still can't get an email.
Please visit www.constantcontacts.com and call the number at the bottom of their page and inquire as to why you are not receiving them. 

I got the welcome email from signing up and I emailed you to confirm my subscription but I am still not getting emails. 
Please use a different email to sign up now! You should be automatically added. 

I placed more than one order. Can you combine it?

No. We do not combine orders. 

My item is damaged. How can it be replaced?
We do not keep stock regularly to replace damaged orders. If we have it, it will be shipped to you. If we don’t, You will be granted a full refund. All damage claims will be handled by us.

The carrier left my package at my house without a signature. I want a refund of my signature confirmation cost. 

Signature confirmation is not available on any package unless requested and purchased. If said carrier leaves your package without a signature, then you must request your refund from that carrier as they were paid the money you paid me for the signature confirmation.

I don't like my product. I want a refund.
Due to the handmade nature of our products, a refund is NOT ALLOWED. If you ordered a shirt and the size is wrong it may be exchanged for the correct size but the shipping to and from me of the wrong shirt is your responsibility. If it is my fault you received the wrong shirt, of course, another one will be shipped to you immediately. 

My shipping address is wrong. Can you change it?
Yes. Please email our customer service department at custserv@tanglesandbeyond.com to request an address change as soon as possible! 

I selected the wrong scent/product. Can I change after I have placed an order?
No. We are not able to make changes to orders once placed.

Do you deliver to post office boxes?
Yes. Please make sure it is correct.

DO YOU ACCEPT INTERNATIONAL ORDERS?

YES BUT ALL RESPONSIBILITY (HANDLING, SHIPPING, CUSTOM CHARGES, RETURNS, ETC.) ARE THE CUSTOMERS. TANGLES AND BEYOND WILL NOT REPLACE LOST, STOLEN, OR DAMAGED PACKAGES. NO EXCEPTIONS.

My tracking number says my item has delivered but I don't have it. Where is it?
Please contact USPS by calling 1-800-ASK-USPS with your tracking number. A trace will be initiated and a representative will be in touch with you shortly on its conclusion. We are not responsible for lost or stolen items.

Do you offer wholesale distribution to salons/stores?
Not at this time.

Do you accept Paypal?
No. But we do accept All major credit/debit cards carrying the Mastercard, Visa, Discover or American Express logo.

I don't see items offered that I have seen/used before. Why are they missing?
Our items are offered seasonally. Please look for it on the next drop. 

Do you offer partnerships with bloggers in exchange for product?

Not at this time.

IF YOUR QUESTION IS ANSWERED HERE, YOU WILL NOT RECEIVE A PERSONAL RESPONSE FROM ME. IF YOUR QUESTION IS NOT ANSWERED, YOU SHOULD HEAR FROM ME WITHIN 2 BUSINESS DAYS. PLEASE DO NOT SEND MULTIPLE EMAILS WITH THE SAME QUESTION WITHIN THAT TIME.

Please keep in mind that ALL products are handmade with care and that takes a little time. I am just as excited for you guys to get the product as you are..BUT PLEASE give me the time needed to produce a quality product...I want your repeat business and I don't think I will get it if I send you a bad product. 

Tangles and Beyond values your feedback! Please let us know how we are doing, how well the products are working for you or if you have a complaint. We want to hear it! Please send pics that you don't mind me posting to custserv@tanglesandbeyond.com.

THANK YOU!