Last updated: October 2026
Frequently Asked Questions
Don't see your question answered here? Email us at custserv@tanglesandbeyond.com and allow up to 2 business days for a response. Please send only one email per inquiry — we'll get back to you!
Orders & Availability
When will you have more in stock?
New drops are announced on Instagram @tanglesandbeyond and by email. Follow us and join our mailing list on the homepage so you never miss one.
When is the next drop?
Drop dates are announced across all social media and by email. Follow @tanglesandbeyond on Instagram and subscribe to our email list from the homepage to stay in the loop.
I'm not receiving email announcements. What should I do?
First, check your spam or promotions folder. If you still aren't receiving emails, try signing up again with a different email address — you should be automatically added and receive a welcome email shortly after.
Can I combine multiple orders?
No. We are unable to combine separate orders.
Can I change my scent or product after placing an order?
No. Orders cannot be modified once placed. Please review your cart carefully before checking out.
My shipping address is wrong. Can you update it?
Yes — but please act fast! Email custserv@tanglesandbeyond.com as soon as possible with your order number and the correct address. We'll do our best to update it before your order ships.
Do you deliver to PO Boxes?
Yes. Just make sure your PO Box address is entered correctly at checkout.
Shipping & Tracking
Where is my order?
You will receive a shipping confirmation with a tracking number once your order has been fulfilled. Please allow the stated processing window before reaching out. If you haven't received tracking information by the estimated date, email us at custserv@tanglesandbeyond.com.
My tracking says delivered, but I haven't received my package. What do I do?
Please contact USPS at 1-800-ASK-USPS (1-800-275-8777) with your tracking number. A trace will be opened and a representative will follow up with you. Tangles and Beyond is not responsible for lost or stolen packages.
The carrier left my package without obtaining a signature. Can I get a refund for signature confirmation?
Signature confirmation is not a standard service on our shipments unless specifically requested and purchased. If a signature was paid for and the carrier failed to collect one, please contact the carrier directly for a refund, as they received the payment for that service.
Returns & Refunds
I don't like my product. Can I get a refund?
Due to the handmade, small-batch nature of our products, all sales are final and refunds are not available. We take great care in crafting every product and stand behind their quality.
I received the wrong apparel size. What can I do?
If you ordered an apparel item and received the wrong size, it may be exchanged for the correct one. Return shipping is your responsibility unless the error was ours — in which case we'll ship the correct item to you at no charge.
My item arrived damaged. How is that handled?
Please email custserv@tanglesandbeyond.com with your order number and photos of the damage. We'll assess availability and either send a replacement or issue a full refund. All damage claims are handled directly by us.
Product Care
My whipped product arrived hardened or melted. What do I do?
If a whipped product has been exposed to heat in transit, it may melt and re-solidify. To restore it: microwave it until fully melted, allow it to cool to approximately 125°F (52°C), then re-whip using a hand mixer until it reaches a smooth, creamy texture similar to whipped cream. Do not whip while it is still warmer than 125°F. Scoop back into the jar and store with the lid tightly closed.
I don't see a product I've purchased before. Where did it go?
Some products are offered seasonally or in limited runs. Keep an eye on upcoming drops — it may return!
International Orders
Do you ship internationally?
Yes. However, all responsibility for handling, shipping, customs charges, duties, returns, and any related costs rest with the customer. Tangles and Beyond is not responsible for lost, stolen, or damaged packages on international shipments. No exceptions.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Discover, and American Express) as well as Shop Pay. We do not accept PayPal at this time.
Wholesale & Partnerships
Do you offer wholesale distribution to salons or stores?
Yes. Please email your request to ashley@tanglesandbeyond.com.
Do you partner with bloggers or influencers in exchange for product?
Yes. Please email your request to ashley@tanglesandbeyond.com.
Tangles and Beyond values your feedback. Let us know how our products are working for you, share a compliment, or tell us how we can improve — we want to hear it all. You can also send photos (that you don't mind us sharing) to custserv@tanglesandbeyond.com.
Thank you for your support!
